Preferred Qualifications
Experience managing communications during high-stakes or time-sensitive client situations, such as escalations, incident responses, or executive briefings.
Ability to navigate multiple stakeholders and keep messaging aligned under pressure or evolving conditions.
Strong sense of tone, empathy, and professionalism in representing the organization’s voice to external audiences.
A proactive communicator who is comfortable operating in both structured and fluid project environments.
About the Role
We are hiring a Client Communication Specialist to lead external messaging across the entire client engagement lifecycle. From onboarding to reporting, you will craft communications that enhance clarity, trust, and client experience.
Key Responsibilities
Draft client updates, briefings, and executive summaries.
Create and maintain communication templates and processes.
Collaborate with delivery and marketing teams on messaging.
Support incident communication and escalation documentation.
Contribute to quarterly reviews and engagement reports.
Why Join Us?
Own the client voice in a high-impact security space
Support effective, confident communication across teams
Work in a dynamic, service-oriented company with clear purpose